Billingswood Manor takes the time to answer our most frequently asked questions. If you need more information, please do not hesitate to contact us.
Frequently Asked Questions
YOUR QUESTIONS ANSWERED
What about medical concerns I may have or may develop?
Our home offers well-trained, caring and devoted healthcare personnel available to assist you 24 hours a day, seven days a week. In addition, each suite is furnished with an emergency call system. At Billingswood Manor, we have several protocols and procedures in place to ensure that crisis situations are dealt with in a safe and efficient way.
What if I need more care?
Our relationship with you, your physician and your family is of utmost importance to us. If your physician recommends hospitalization, your suite will be waiting for you when your health improves and you return to us. Should specialized care be required, additional care can be arranged here. If we cannot provide the required care, we will assist in the transition to a more appropriate home that will suit your needs.
What about the suites?
For your enjoyment, all of our suites are freshly painted and in mint move-in condition. Your private suite is spacious and bright with 9 foot ceilings, a 4 piece in-suite bathroom with grab bars, a roomy closet, and a kitchenette with sink. For your comfort, heat and air conditioning are individually controlled. For your safety and peace of mind, monitored emergency call system and fire safety equipment are in place. Residents furnish their carpeted rooms and we encourage them to decorate their own suites with their favorite personal belongings and memories from home.
May I have guests?
We are proud of our home and we are happy to welcome your guests to Billingswood Manor. We want you to feel comfortable inviting them to visit you in your new home. For your convenience, arrangements for over-night accommodation and meals can be can be made in advance with management.
What is included in my rate?
Your room rate includes these services:
- Dynamic activity program
- Social and games room, lounge
- Three nutritious and balanced meals per day
- Emergency call system
- Refreshments and snacks available all day
- Tuck shop on-site
- Weekly housekeeping services
- Daily room refresh and bed making
- Provision of bedding linen and towels
- Medication administration and management
- Personal mail box
- Individual laundering services
- Assistance with one bath per week in room
- Treat yourself to a hydrosound therapeutic bath in our soothing and calming spa.
One hour of exceptional care and relaxation (included in a Care Package or as an A-la-Carte option).
My family and I would like a site visit of Billingswood Manor. Is this possible?
We would be pleased to have you and your family visit our facility. At you convenience, arrangements and appointments can be made with Management. You could also inquire about our trial stays.
Must I sign a lease?
A lease is required. Legislation requires that you enter a residency agreement with the Manor; except in the case of convalescent, respite and short-term stays.
How do I arrange to move in?
We will provide all the information and advice on the various options available to you at a confidential interview (arranged at your convenience). Moving can be stressful, therefore we are more than happy to assist you in arranging the details of your move. We promise to make this transition a pleasant and positive experience for you.
If you wish to hold a room for a future move in a near date, the managing director will complete a reservation agreement and will ask for a deposit. If for any reason you wish to cancel the room reservation we will reimburse your deposit.
What if I can’t move in for health reasons?
If you are not able to move in as planned due to health complications as certified by your doctor and our wellness nurse, we will reimburse your reservation fee in its entirety.
What if I change my mind?
If, after paying your reservation fee (to hold a specific suite), you change your mind, simply let us know in writing and we will refund your reservation fee in full.
Do you have a priority waiting list?
If the accommodation of your choice is not currently available, we encourage you to move into an available unit at Billingswood Manor. Our in-house residents receive priority for openings within our community. Your name will be placed on our priority waiting list according to your reservation fee and location preference. When a suite matching your preference comes available, you will be given an opportunity to move in.